Bed and Breakfast Policies
At The Inn at Harbour Ridge, our Lake of the Ozarks bed and breakfast, we strive to provide our guests with a very special vacation experience.
We offer gorgeous Missouri lodging accommodations at one of the state’s most popular vacation spots, Lake of the Ozarks. A number of exceptional amenities as well as travel specials and packages are waiting here for you.
RESERVATIONS: Reservations are necessary. A valid credit card and/or a one-night deposit is required to hold the reservation. Two-night reservations are requested for weekends and holidays. We’ll be happy to check and see if a one-night weekend slot is available due to the way our other reservations have fallen…just give us a call.
NON SMOKING INN: The Inn at Harbour Ridge maintains a non-smoking environment inside. Smoking is acceptable only outside on porches and decks. A $250 fee will be charged if any signs of smoking are found in the guestroom.
AVAILABILITY: Our “availability” information is always current, as guests may book on-line 24/7. Your on-line reservations removes the guest room of your choice from our inventory. Your personal information and credit card information is safe on our secure server.
SPECIAL OFFERS & GIFT CERTIFICATE REDEMPTION: The Inn at Harbour Ridge reserves the right to alter, limit, or discontinue special offers and programs without notice. We may elect to honor one special offer or discount per stay. Offers may not apply to gift certificate redemption. No monetary limit on gift certificate redemption from the Inn at Harbour Ridge or BBIM. Gift cards and gift certificates from other eligible sources (such as Bed and Breakfast directories) are limited to a maximum of $250 redemption per stay.
CANCELLATION POLICY: Because we’re a small inn, we ask that you understand our need for ample notice of cancellation. There is a $50 processing fee for any cancellation or shortened stay. You will be held responsible for cancellations made ten days or less before your reservation, unless we’re able to rebook the guestroom. Should your stay at The Inn at Harbour Ridge be shortened for any reason, you are responsible for the remainder of your reservation with us, i.e. early departures will be charged for the entire booked stay. If cancellation is due to illness, documented by a medical doctor, a gift certificate for the full amount of your reservation, less the processing fee, and good for a three-month period, will be issued. ‘No shows’ will be charged for the entire reservation. We will prosecute, if necessary.
CANCELLATION POLICY DISCUSSION: All lodging facilities have a deadline for canceling a reservation, beyond which you will not receive a refund. Large hotels often allow you to cancel up to 6:00 p.m. on the day of your reservation, but smaller properties need to be strict because losing a single reservation represents a significant loss of income. For example, if a 400-room hotel loses a reservation, that’s 1/400 of their possible revenue or 0.25 percent. If a four-room inn loses a reservation, it’s 1/4 of their potential income or 25 percent. If it’s a reservation for several nights, you can understand that this represents a considerable loss for a small property. In addition, bed and breakfasts consider it a two-way contract when they guarantee a reservation. Many hotel properties overbook and bump guests with reservations that have been guaranteed with a credit card. If the guest does not show up, he still has to pay for the room. It is a one-sided contract that the guest has to honor, and the hotel doesn’t.
Running a small inn means that you need a cancellation policy that is fair to guests but also prevents rooms from staying vacant. Most inns base the length of time needed to receive a refund on how likely it is that they will be able to fill the room. With at least ten days’ notice, there is a fairly good chance that we can re-rent the room (we’re not always successful). Since people book further ahead on holiday weekends or at certain peak seasons of the year, we require longer notice for these special times.
When a guest needs to cancel because a close family member has died or an emergency has occurred, we have relaxed our policy. The problem is that this excuse for canceling has been used so often that we’ve grown a little suspicious over the years. When someone has a legitimate problem, they’re often so grief-stricken that they don’t even care about the fee and they’re being courteous by calling us to let us know they will not be here. On the other hand, some people seem so concerned with getting a refund that it’s hard to believe they have a legitimate personal crisis. Our policy is to offer a gift certificate for a later stay.
When you own a small business, cancellations can mean the difference between paying your bills and not paying them. The good thing is that most of the people who book reservations with us respect our cancellation policy and understand the implications for us. We appreciate your understanding.
In order to provide a quiet, peaceful atmosphere for our guests, we are very limited on accommodating children and pets.
PET POLICY: “Pooch” must come with his travel crate and may not be left alone in the guestroom. Pooch must be leashed at all times when in common areas of the B&B.
A $50 deposit is required. Pooch visits the B&B for $10.00 a night.
RATES: are for double occupancy and subject to Missouri sales tax and Lake of the Ozarks Lodging Tax. Most major credit cards, personal checks, and cash are accepted.
Special Requests, Our Specialty!
Call ahead and we’ll pick up the flowers, champagne, or wine. We’ll even schedule your tee-time at the golf course of your choice! An in-room massage is just a phone call away. Have you checked out our specials on the Web site? Let us help with ALL the details that will make your honeymoon, anniversary, or romantic getaway long remembered and cherished.
The Inn at Harbour Ridge has been inspected and approved by the Bed and Breakfast Association of Missouri (BBIM) and Select Registry ~ Distinguished Inns of North America and is a member of the Professional Association of International Innkeepers (PAII).
Ron and I are professionals in the hospitality field. We were recipients of the “Innkeepers of the Year 2008~2009” award by the prestigious BedandBreakfast.com worldwide B&B directory in October of 2008. The previous year, our Inn was selected as one of the Top 10 Best Overall Inns in the U.S. We’ve received our fifth consecutive Trip Advisor 5 Star Certificate of Excellence earlier his year, 2014 and we’re proud to be members of Bed and Breakfast Inns of Missouri, as well as Select Registry – Distinguished Inns of North America. We take innkeeping seriously and will take very good care of you! ‘Love to have you as our special guests!’ Come see us soon!