Lake of the Ozarks Bed and Breakfast Policies
At the Inn at Harbour Ridge Bed and Breakfast, we strive to provide our guests with a very special vacation experience.
We offer gorgeous Missouri lodging accommodations at one of the state’s most popular vacation spots, Lake of the Ozarks. A number of exceptional amenities as well as travel specials and packages are waiting here for you.
We have established some policies that help ensure your stay at our Missouri inn will be an enjoyable experience. Please take a few moments to review these policies and feel free to contact us for more information.
ARRIVAL: 4:00 p.m. to 6:00 p.m. or by prior arrangement.
DEPARTURE: by 11 a.m., please.
RESERVATIONS: Reservations are necessary. A valid credit card and/or a one-night deposit is required to hold the reservation. Two-night reservations are requested for weekends and holidays. We’ll be happy to check and see if a one-night weekend slot is available due to the way our other reservations have fallen…just give us a call.
NON SMOKING INN: Inn at Harbour Ridge Bed and Breakfast maintains a non-smoking environment inside. Smoking is acceptable only outside on porches and decks. A $250 fee will be charged if any signs of smoking are found in the guestroom.
AVAILABILITY: Our “availability” information is always current, as guests may book on-line 24/7. Your on-line reservation removes the guest room of your choice from our inventory. Your personal information and credit card information is safe on our secure server.
SPECIAL OFFERS & GIFT CERTIFICATE REDEMPTION: Inn at Harbour Ridge Bed and Breakfast reserves the right to alter, limit, or discontinue special offers and programs without notice. We honor one special offer or discount per stay. Offers may not apply to gift certificate redemption. No monetary limit on gift certificate redemption from Inn at Harbour Ridge Bed and Breakfast or BBIM. Gift cards and gift certificates from other eligible sources (such as Bed and Breakfast directories) are limited to a maximum of $250 redemption per stay.
CANCELLATION POLICY: Because we’re a small inn, we ask that you understand our need for ample notice of cancellation. There is a $50 processing fee for any cancellation or shortened stay. You will be held responsible for cancellations made ten days or less before your reservation, unless we’re able to rebook the guestroom. Should your stay at Inn at Harbour Ridge Bed and Breakfast be shortened for any reason, you are responsible for the remainder of your reservation with us, i.e. early departures will be charged for the entire booked stay.
If cancellation is due to illness, documented by a medical doctor, a gift certificate for the full amount of your reservation, less the processing fee, and good for a three-month period, will be issued. ‘No shows’ will be charged for the entire reservation. We will prosecute, if necessary.
CANCELLATION POLICY DISCUSSION: All lodging facilities have a deadline for canceling a reservation, beyond which you will not receive a refund. Large hotels often allow you to cancel up to 6:00 p.m. on the day of your reservation, but smaller properties need to be strict because losing a single reservation represents a significant loss of income. For example, if a 400-room hotel loses a reservation, that’s 1/400 of their possible revenue or 0.25 percent. If a four-room inn loses a reservation, it’s 1/4 of their potential income or 25 percent. If it’s a reservation for several nights, you can understand that this represents a considerable loss for a small property.
In addition, bed and breakfasts consider it a two-way contract when they guarantee a reservation. Many hotel properties overbook and bump guests with reservations that have been guaranteed with a credit card. If the guest does not show up, he still has to pay for the room. It is a one-sided contract that the guest has to honor, and the hotel doesn’t.
Running a small inn means that you need a cancellation policy that is fair to guests but also prevents rooms from staying vacant. Most inns base the length of time needed to receive a refund on how likely it is that they will be able to fill the room. With at least ten days’ notice, there is a fairly good chance that we can re-rent the room (we’re not always successful). Since people book further ahead on holiday weekends or at certain peak seasons of the year, we require longer notice for these special times.
When a guest needs to cancel because a close family member has died or an emergency has occurred, we have relaxed our policy. The problem is that this excuse for canceling has been used so often that we’ve grown a little suspicious over the years. When someone has a legitimate problem, they’re often so grief-stricken that they don’t even care about the fee and they’re being courteous by calling us to let us know they will not be here. On the other hand, some people seem so concerned with getting a refund that it’s hard to believe they have a legitimate personal crisis. Our policy is to offer a gift certificate for a later stay.
When you own a small business, cancellations can mean the difference between paying your bills and not paying them. The good thing is that most of the people who book reservations with us respect our cancellation policy and understand the implications for us. We appreciate your understanding.
CHILDREN: The Inn is unable to accommodate children.
PETS: The Inn is unable to accommodate pets.
INFORMATION COLLECTION: Our main purpose for collecting your personal information is to provide you with a streamlined experience in making reservations at the Inn at Harbour Ridge Bed and Breakfast. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone, unless we are specifically requested to do so. Inn at Harbour Ridge does not give, trade, or sell any information we collect on our site to anyone.
Inn at Harbour Ridge Bed and Breakfast is not responsible for the privacy practices or the content of any other web sites to which we link. We encourage our visitors to read the privacy statements of each and every web site that they visit.
The security of your personal information is important to us. We use ResNexus for our online reservation services. More information about ResNexus can be found at www.resnexus.com. ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.
Inn at Harbour Ridge Bed and Breakfast may amend this Privacy Statement from time to time in order to meet changes in the regulaory environment, business needs, or to satisfy the needs of our guests, our property, strategic marketing partners and/or service providers.
RATES: are for double occupancy and subject to Missouri sales tax and Lake of the Ozarks Lodging Tax. Most major credit cards, personal checks, and cash are accepted.
Special Requests, Our Specialty!
Call ahead and we’ll pick up the flowers, champagne, or wine. We’ll even schedule your tee-time at the golf course of your choice! An in-room massage is just a phone call away. Have you checked out our specials on the Web site? Let us help with ALL the details that will make your honeymoon, anniversary, or romantic getaway long remembered and cherished.
The Inn at Harbour Ridge has been inspected and approved by the Bed and Breakfast Association of Missouri (BBIM). The Inn is a member of the Professional Association of International Innkeepers (PAII) and the American Institure of Hospitality Professionals (AIHP).
Ron and I are professionals in the hospitality field. We were recipients of the “Innkeepers of the Year 2008~2009” awarded by the prestigious BedandBreakfast.com worldwide B&B directory in October of 2008. The previous year, our Inn was selected as one of the Top 10 Best Overall Inns in the U.S. We received our eighth consecutive Trip Advisor 5 Star Certificate of Excellence earlier in 2018 and we’re proud to be members of Bed and Breakfast Inns of Missouri. We take innkeeping seriously and will take very good care of you! ‘Love to have you as our special guests!’ Come see us soon!